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November 12th, 2015 | Webinars

International
webinar-insurance

Webinar: For Insurance and Industry Professionals

Until a few years ago, companies used to operate on the basis of a product-centric philosophy. Delivering the best quality in correspondence to best price, to a certain extent, was enough to ensure a competitive market position. But the advance of the digital revolution and the adherent proliferation of media, devices and online content profoundly changed customer behaviour. In today’s "Age of the Customer", hear about how customer engagement is taking new forms and turning the insurance industry upside-down and learn about how some innovative insurance providers are successfully meeting the challenge.

 

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Date: Thursday, November 12, 2015 at 10.00am – 11am GMT

 
Presenters: Jennifer van Lent, Spigraph and John Stinchcombe, Kofax

 
Content Contributor: Jaspar Roos, XL Family

 

Join this 45 minute webinar to learn about:

 

  • Latest market research about drivers in consumer behaviour – and how this impacts your organisation
  • Common issues and challenges facing insurance companies in today’s « Age of the Customer »
  • How multichannel engagement capabilities help you to deliver an omnichannel customer experience
  • Innovative approaches by leading insurance companies which enhance customer engagement

Who should join?

 

  • Insurance Professionals
  • Customer Experience Professionals
  • Product Management & Marketing Professionals
  • IT Professionals providing Industry Solutions for Insurance

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About Blog Author and Content Contributor Jaspar Roos, XL Family:
Jaspar is a renowned authority in the field of innovation and was Chief Inspiration Officer for ABN AMRO Bank for many years. Managing the innovation and venturing lab Dialogues Incubator, Roos has been one of the pioneers in themes such as wearable technology and crowdfunding. He is also an expert innovation member of the OISP group for the European Commission.